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eOfficeClient is a
firm believer in customer service and satisfaction,
Because of this, we are committed to employing a
non-restrictive refund / return policy. We deal with many
outlets and suppliers, with varying return / refund
policies, however our eOfficeClient 100% customer
satisfaction guarantee will always take precedence.
Every product comes with our 100% customer
satisfaction guarantee.
If you are not
happy after initial inspection, with quality, materials or
workmanship, please contact eOfficeClient.com to
have your order returned. We will personally handle your
concerns and make every effort to regain your trust. While
some of our suppliers guidelines are outlined on this page,
rest assured that eOfficeClient will handle all of these
dealings with our suppliers. Your concerns will be
personally addressed by the owner.
Returns: Frequently Asked
Questions:
May I Return a Product?
You may return any unopened/unused item in its
original condition within 10 days. However, please
send us an e-mail requesting an RA (Return
Authorization) number prior to returning it. Items will
need to be returned to various locations, as our
suppliers are spread throughout the
country. Most items will not be returned to
eOfficeClient, in Ohio.
a)
Return Authorization Number (RA)
b) Name, address and phone number
c) Email address
d) Your reason for returning the merchandise.
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* Please make
sure to return the package with a courier
using a tracking number. (UPS, FedEx, , USPS with delivery
confirmation, etc.) We cannot be responsible for any
returns not received and failure to provide us with tracking
number.
What if my products are damaged?
All of our shipments are insured by eOfficeClient.
If the shipment that you have received is damaged, please
send me an email and we will file a claim with the
proper insurance company. A replacement item will then be
sent to you.
What if there is a
shortage on my order? Please
notify us via email immediately with the order number or Item
number. We will see that your items are sent to
you.
What if I received a
wrong product? Please notify us
via email immediately, with the order number or Item number.
Mistakes can happen, and we will see to it
that the problem is resolved.
What if I never
received my order? Contact
eOfficeClient via e-mail, we will verify the shipment, using
the tracking number and respond within 24 to 48
hours.
Be sure
to e-mail stevoccc@yahoo.com first,
if there should ever be any kind of a problem, with either
merchandise or service. I will be more than
willing to offer any personal assistance that you may
need. You may also phone me directly, with any questions,
comments or suggestions
(440)
442 - 6324
Steve
eOfficeClient.com | 
